How can we help you?

Yes. You need an account to message others and create or join events.

You can delete your account in the app settings. Scroll to the bottom.

No. You can choose any username you like.

Orbi is designed for one account per person. If you need help accessing your account, contact support.

If you haven’t set up a backup PIN or no longer have access to your phone, you can reset your account by selecting “Skip” on the “Access your data” page during login. This will start a 6–8 hour waiting period. Once the wait is over, tap “Reset Account” to regain access. Please note that this will permanently remove access to all end-to-end encrypted chats.

Your backup PIN is a security code used to access your account when logging in from a new device or after logging out. It also enables end-to-end encrypted chats to be securely available across all your devices.

If you forgot your backup PIN, you can reset it. Go to Settings page -> Backup & restore -> create new PIN.

The waiting period is a security measure that helps protect your account from unauthorized access by giving you time to review and deny any login attempts you didn’t initiate.

Yes. You can update your username and profile photo on your profile page. Click the edit button next to your profile picture.

Only your username and profile photo is visible to others.
Your birthday (date not year) is visible on the day, if you enable the feature.

On the Chats page, click the create button in the top right corner. You need to have friends before you can start a chat.

You connect with people by sending or accepting a friend request. Once you’re connected, you can message each other directly. Go to the profile page and click "Find Friends".

You can choose to accept or ignore it. You’re always in control of who you connect with.

Not likely. Since only accepted connections can message you directly, you won’t receive direct messages from strangers.

Yes. You can block users to prevent any further interaction. Go to Profile page -> "View Friends" and select "Remove & block user"

Yes. You can remove a connection at any time. If you choose to remove and block a user, they can no longer send a new friend request and message you directly.

You decide who can reach you—only people you’ve connected with can message you directly. If a friend adds you to a group, people in that group can message you there.

On the Events page, click the create button in the top right corner. You need to have friends before you can invite poeple to your event.

Yes. You can update event details at any time, and participants will see the changes.

You can see responses directly in the event—no need to manage messages or separate lists.

Yes. You can invite people to events by SMS, even if they are not on Orbi yet. This makes it easier to plan with everyone, not only people already using the app.

Yes. If you create or manage an event, you can cancel it or delete it from Orbi. When an event is cancelled, invited guests can see that the plan is no longer happening, so everyone stays updated.

When you create or manage an event, open the Manage dropdown and select Create group chat to start a dedicated event chat with the event guests.

When you create or manage an event, open the Manage dropdown and select Remind guests to respond to send a reminder to invited guests who haven’t responded yet.

No. Orbi does not use your personal data for advertising or targeting, and we do not sell personal data or access to individual profiles. We may use privacy-protected aggregate statistics that do not identify individual users.

We collect the data needed to provide and secure the app, such as account details, content you choose to share, and limited technical and usage information. We may turn activity information into privacy-protected aggregate statistics, but customers do not receive user-level data through those statistics.

Yes—messages on Orbi are secured with end-to-end encryption when this option is enabled during chat creation, meaning only participants in the conversation can read them.

Yes. We use encryption to protect your data both in transit and at rest, and we design Orbi with privacy in mind.

Instead of ads and advertising tracking, Orbi is supported by its users.
A small subscription helps keep the app simple, private, and focused.

No. The subscription is optional and supports the app—it does not unlock additional features.

You can cancel anytime through your device’s subscription settings.

No. Orbi remains fully usable without a subscription.

Try restarting the app or checking your internet connection.
If the issue continues, contact us at: hello@orbichat.io.